1. Simply click on “Forgot Password” on the merchant login page (PC and Mobile)
2. Input the six-digits partner code, or your registered email address to reset the password (Partner Code can be found in setup email inbox by searching “AlphaPay”).
3. After submitting the partner code, a “reset password email” will be sent to the registered email address
Navigate to Refund, Scan the refund QR Code on the receipt or enter the order id to refund
Navigate to Transactions, Select the order then click REFUND, Enter the refund amount and click OK