1. A setup email will be sent to the admin user(the person who signs the contract ) after we received the application form. the email will include:
   ● merchant account information to log in to PC (Canada Merchants: https://pay.alphapay.ca US Merchants: https://pay.alphapay.com) and Mobile account management system
   ● API key (partner code and credential code) to active online payment
2. AlphaPay’s Mobile App is available to download by searching “AlphaPay” in both the Apple and Google Play store.
3. please call our toll free at 1.855.937.7888, send email to info@alphapay.com or scan the QR code below to talk to our Customer Service on WeChat.

Forgot Password

Forgot your login Password

1. Simply click on “Forgot Password” on the merchant login page (PC and Mobile).
2. Input the six-digits partner code, or your registered email address to reset the password. (Partner Code can be found in setup email inbox by searching “AlphaPay”).
3. After submitting the partner code, a “reset password email” will be sent to the registered email address.

Forgot your refund password

Please call our toll free at 1.855.937.7888 or scan the QR code below to contact our Customer Service on WeChat

You can create additional login accounts for your merchant system
1. login to PC (Canada Merchants: https://pay.alphapay.ca US Merchants: https://pay.alphapay.com) account management system

2. navigate to Accounts, and click  + Add Account

3. complete the form

Click Save Account

Reveive Money

• Static QR code

1. login to AlphaPay’s Mobile APP
2. Navigate to QR Code > Filter > Choose Currency or Pre-Authorization > Submit
3. Click Save to Album
4. Send the QR Code to your customers to collect money

• AlphaPay’s Mobile APP

1. Login to AlphaPay Mobile APP
2. Navigate to Collect or Bill Code
3. Set up amount > choose Currency or Pre-Authorization
4. Finish payment

• AlphaPay’s Point of Sale Need one? Apply Now!

1. Login to AlphaPay’s Point of Sale
2. Navigate to Payment
3. Set up amount > select Tips > Generate Code or Scan Code
4. Finish payment

Enter a refund password to do either a full refund or a partial refund, the refund amount can not exceed the total amount of the order. We don’t charge any fees for refund orders.

• refund with PC Account management system

1. login to PC (Canada Merchants: https://pay.alphapay.ca US Merchants: https://pay.alphapay.com)
2. Navigate to Orders
3. Select the order, click the refund button ↺ under Operation
4. Enter the Refund Amount and Refund Password, then click Submit

• refund with AlphaPay’s Point of Sale and AlphaPay’s Mobile APP
  Option 1: Navigate to Refund, Scan the refund QR Code on the receipt or enter the order id to refund
  Option 2: Navigate to Transactions, Select the order then click REFUND, Enter the refund amount and click OK

Merchants can export three kinds of transaction records through PC, AlphaPay’s Mobile APP and AlphaPay’s Point of Sale

• Export the transaction records to Excel sheets through PC

1. login to PC (Canada Merchants: https://pay.alphapay.ca US Merchants: https://pay.alphapay.com)
2. Navigate to Transactions
3. select the Date Range, Click Search, then Click Export Statement

• Custom and Print transaction records through AlphaPay’s Point of Sales

1. Login to AlphaPay’s Point of Sales
2. Navigate to Transactions > PRINT > CUSTOM PRINT, Select Start and End date, click REFRESH then PRINT

• Download the statement through AlphaPay’s Mobile APP

1. Login to AlphaPay’s Mobile APP
2. Navigate to Statement, Select Start and End date then Confirm, click Send to the email

Merchants can check the settlement records through AlphaPay’s Mobile APP
1. Login to AlphaPay’s Mobile APP
2. Navigate to Settlement > Filter, select Start and End date click Submit

AlphaPay has API Documentation for different platforms with different channels (UnionPay, Alipay, and WeChat Pay) such as for website, app, H5 or mini-programs:
● CAD: https://www.alphapay.com/api/CAD_en.html
● USD: https://www.alphapay.com/api/USD_en.html