User Manual

New User

  • A setup email will be sent to the new user after opening an account with AlphaPay.
  • The email includes the account name and password to login to AlphaPay’s merchant management system.
  • Partner Code and Credential code are for developer’s reference.
  • The picture below is an example of AlphaPay’s account set up email .

AlphaPay User Manual User Registration

PC Login

  • Log in to the AlphaPay Merchant Account Management System: https://pay.alphapay.ca
  • The system requires to change the initial password when the first time login to the system.
  • Click the WeChat button on the top right corner and scan the QR code to bind the wechat account.
  • Subscribe to AlphaPay’s official WeChat account to receive real-time transaction notification on the WeChat.
  • Dashboard provides basic reporting features such as max transaction order, customer amounts, exchange rates, etc.
  • To view different reporting time range and sub-partner accounts, click the switch button on the top right side.
  • The picture below is AlphaPay account management system dashboard.

AlphaPay User Manual Merchant Dashboard

AlphaPay App

  • To use AlphaPay account management system on your phone, download AlphaPay IOS app and Android app.
  • Search “AlphaPay” or “Alpha Pay” on Apple Store or Google Play to download the latest version of AlphaPay apps.
  • AlphaPay apps are mini-sized account management systems, they have the same features as the AlphaPay account management system on PC.
  • Merchants can use the AlphaPay app to collect payment from customers, refund, view transaction reports, even view settlement records.
  • AlphaPay app can also view the transaction line charts by tapping “Transaction Report”.

AlphaPay User Manual AlphaPay App in Apple Store AlphaPay User Manual AlphaPay App home page

Forgot Password

  • Simply click the forgot password link on the merchant login page.
  • A six-digits partner code is required to reset the password.
  • After submitting the partner code, AlphaPay system will send a reset password request to the registered email address.
  • Search “AlphaPay” in your email box, partner code can be found in your registration email.

AlphaPay User Manual Forgot Password

Payment Process

  • Collect payment with AlphaPay’s POS machine
  1. Tap “Payment” and set prices and tips on AlphaPay’s POS machine.
  2. Select to generate a QR code or scan the customer’s payment code.
  3. Customers scan the QR code / Merchant scan customer’s payment code using the AlphaPay POS machine.
  • Collect payment with AlphaPay’s QR code
  1. Customers open WeChat/Alipay/UnionPay app, scan the QR code on the Merchant’s table display.
  2. Customers set prices, add tips and tap “Payment” to pay.
  • Collect payment with AlphaPay app
  1. Open AlphaPay app. Download AlphaPay IOS app and Android app.
  2. Tap “Collect” or “Bill Code”, set the price, tap “Generate QRCode”.
  3. Show or share the QR code to customers. Customers scan the QR code to pay.
  • Customers confirm the payment, payment success.

AlphaPay User Manual Payment Process

Refund Process

  • Either a full refund or partial refund is allowed. To refund, a refund password is required.
  • The refund amount cannot exceed the total amount of this order.
  • A refund can proceed when there is unsettled money. Unsettled money can be found in AlphaPay’s account management system.
  • Refund with AlphaPay’s POS machine
  1. Tap “Refund” on AlphaPay’s POS machine.
  2. Scan the QR code on the receipt or enter the order id to refund.
  • Refund with AlphaPay’s Merchant Account Management System
  1. Click on “Orders” on the left side navigation bar.
  2. Find the order requires a refund, and click the refund button on the right side corner.
  • Refund with AlphaPay’s App
  1. Tap “Scan to Refund” and scan the QR code on the receipt that requires a refund.
  2. Or tap “Transactions”, tap the order that requires a refund, tap the “Refund” on the top right corner.

AlphaPay User Manual refund process 1

Export Statement

  • Download the transaction report by clicking “Transactions” on the left side navigation bar, then click the “Export Statement”.
  • The transaction report can be exported to Excel sheets.
  • Fields such as “Order ID”, “Amount”, “Settle Amount”, “Exchange Rate”, “Gateway” will show on the report.
  • A transaction statement can also be viewed on the phone. Tap on “Statement” to view the report or send the report to email.

AlphaPay User Manual export statement

Settlement Record

  • To view the settlement records, click “Settlement” on the left side navigation bar.
  • To view the settlement details, click the view details button on the right side to view the settlement details for a specific sub partner.
  • Download the settlement details for the specific sub partner by clicking the download button next to the view details button.

AlphaPay User Manual settlement records